Indeed — and as we should. Most of those hateful jerks don’t talk that way to the person who signs their paycheck. Thus, they do know how to speak politely, but have deemed that *you* don’t deserve to be spoken to politely.

As adults, “how” we say things is part of the message. I don’t think coddling rude people is the solution. We get more of the behaviors we reward.

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Top writer. Featured in NYT, Forbes. https://lindac.substack.com/

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